The same tenant, four times
One tenant was in the property software, a leasing spreadsheet, someone's phone contacts and an email thread. Each copy had a different phone number.
EPG Connect OS
Run your property management company from one system.
EPG Connect OS is the operating system for property management companies. Your team manages owners, tenants, properties, leases, leads, tasks and staff in one place, with each department working in its own space. When you're ready, add modules for phones, an AI receptionist, CRM, AI maintenance and HR.
Good morning, DanaResidential · Tuesday
6Tasks due today
7Leases ending in 60 days
2Urgent work orders
4New leads
Phone
Renee Alvarez called about the dishwasher at 14 Bank St, 2F. Call note saved to her record.
Maintenance
Work order 1182 closed after the vendor's invoice arrived. Closed automatically.
Inspections
Move-out report for 88 Ocean Ave filed to the unit. From Zinspector email.
Tasks
Renewal checklist started for 210 Thames St, 1R. Assigned to you.
1 core systemConnect OS holds your records and runs your workday
8 departmentsEach with its own workspace and its own access
6 modulesPhone, AI receptionist, CRM, AI maintenance, HR, texting
Every change loggedWho changed what, and when, on every record
Why we built it
Property management runs on a dozen tools. Your team shouldn't have to.
Leases live in one system, leads in another, work orders in a third, and the answers your team needs are in someone's inbox. We ran our own office that way and kept losing time in the gaps between tools.
The work order nobody closed
The vendor finished the job and sent the invoice. The work order stayed open for three weeks because nobody connected the two.
The answer only one person knew
How to handle a lease break, which vendor covers which town, what to tell an owner about a late payment. When that person was out, the office waited.
The core product
EPG Connect OS
Connect OS is where your company's work happens. Each person signs in to their department's workspace: leasing sees leasing, maintenance sees maintenance, and HR stays private.
Every owner, tenant, property and lead has one record. Calls, texts, work orders, leases and notes all attach to that record, so anyone who opens it sees the full history.
Every company starts here
Connect OS is what you buy first. Every module plugs into it and uses the same records, the same sign-in and the same department access. You never set anything up twice.
Departments
A workspace for each department
Residential, short-term rentals, HOA, brokerage, business development, maintenance and HR each get their own space. Staff see their department's records and work. Managers see across the teams they run.
Records
One record for every person and property
Owners, tenants, applicants, vendors, guests and homeowners each have a single record, linked to their properties, leases and conversations.
Property data
Properties, units and leases, kept current
Connect OS syncs with Rentvine and Guesty, so properties, units, leases, listings and reservations are up to date without anyone retyping them.
Tasks
Tasks and workflows
Assign work, set due dates and follow the same steps every time for move-ins, renewals and turnovers. The work doesn't depend on someone remembering.
AI assistant
An AI assistant that knows your company
Staff ask questions in plain language and get answers from your own records and procedures, without hunting through folders.
Knowledge
Your procedures, written down
Policies, how-tos and checklists in one searchable place. New staff find the answer instead of waiting for the one person who knows.
Alerts
Notifications that reach people
Assignments, @mentions and alerts show up in Connect OS, by email, or in Microsoft Teams, wherever your team already looks.
Email intake
Reports that file themselves
Inspection reports from Zinspector and expense notices from Ramp arrive by email and are filed to the right property automatically.
Audit
A full history of changes
Every change to a contact, consent, lead, call or message is logged with who made it and when, including changes made by automations.
Contacts · Residential workspace
Example records| Contact | Type | Property | Open WOs | Text consent |
|---|---|---|---|---|
| Renee Alvarez | Tenant | 14 Bank St · 2F | 1 | Granted |
| Thomas Okafor | Owner | 3 properties | 0 | Granted |
| Kim & Dev Patel | Applicant | 88 Ocean Ave | – | Not asked |
| Harbor View HOA | Association | 42 units | 3 | Revoked |
Department workspaces
Who sees whatResidentialLong-term tenants and leases
Short-term rentalsGuests and reservations
HOAAssociations and homeowners
BrokerageSales and listings
Business developmentProspective owners
MaintenanceWork orders and vendors
OtherShared, company-wide work
HRPrivate. Granted person by person, never by admin role
Modules
Add modules to Connect OS as you grow.
Each module runs inside Connect OS. It uses the same records, sign-in and department access, so a call, a lead or a work order lands on the right record from the start.
EPG Connect OS
The core: department workspaces, records, property data, tasks, AI assistant, knowledge base, alerts and audit log.
Connect Phone
A business phone system for the whole team: a direct line for everyone, team queues, voicemail you can read, and an iPhone app.
Connect AI Receptionist
Answers your main number day and night, in English or Spanish, and sends each caller to the right team.
Connect CRM
A pipeline for winning new owners: every lead, call and follow-up in one place, with lead history brought over from LeadSimple.
Connect AI Maintenance
AI-first work orders. Residents report a problem, the AI works out how urgent it is, and the job goes to the right tech or vendor.
Connect HR
Employee records and time off, kept private from everyone except the people you choose.
Connect Texting
A shared texting inbox for each team, with consent tracking and quiet hours built in.
Leasing and showings, owner reporting, inspections
More modules and smaller add-ons are on the way. See what's live, what's being built and what's planned.
Module · adds to Connect OS
Connect Phone
A phone system that knows who's working.
Every person gets a direct number that rings their computer and their phone at the same time. Calls to a team, like Maintenance or Leasing, ring the people on that team who are working right now, in the order you choose, until someone answers.
Everyone can see who's available, who's on a call and who's off for the day. Every call is logged on the caller's record in Connect OS.
Main line
Example call
Incoming · 2:14 AM Sunday
Short-term rental guestLighthouse Cottage · unit B
Live transcript
AI ReceptionistThanks for calling. This is the AI receptionist, an automated assistant. How can I help?
CallerThere's water coming through the bathroom ceiling and it's spreading.
AI ReceptionistThat's an emergency. I'm connecting you with our maintenance team now. Please stay on the line.
Who rings · weekend, after hours
- 1Marisol T.On-call tech · iPhone and work cellNo answer · 25 s
- 2Ed R.Maintenance lead · any hourAnswered 0:41
Team status
Updates within 10 secondsDana ReyesLeasingAvailable
Luis MorenoMaintenanceOn a call
Priya KaulOwner servicesOn break
Sam O'NeilBusiness developmentOff for the day
Devices
Computer and phone, together
A phone in the browser and an iPhone app with the normal iPhone call screen. Both ring, and whichever answers first takes the call.
Work cells
Company cell phones too
Calls can also ring a work cell. The person presses 1 to accept, so the cell's own voicemail never picks up a resident's call by mistake.
Voicemail
Voicemail you can read
Every message is typed out and shows up in the app with who called and which line they called.
During a call
Hold, transfer, park, keypad
Put a caller on hold with music, transfer to a person or a whole team, or park the call and pick it up on another device.
Module · adds to Connect OS and Connect Phone
Connect AI Receptionist
Your main number, answered every time.
The AI Receptionist answers your main line at any hour. It tells callers up front that it's an automated assistant. It only shares information your company has approved, like office hours, how to pay rent and what counts as an emergency. For anything else, it connects the caller to a person or takes a message.
When it passes a call to your team, it says who's calling and why. Your staff hear "Renee Alvarez, water leak at 14 Bank Street," not just a phone number.
Example conversation
Main line · Tuesday 11:02 AMAI ReceptionistThank you for calling. This is the AI receptionist, an automated assistant. This call is transcribed so our team can follow up. How can I help you today?
CallerHi, I own a two-family in Groton and I'm thinking about getting it managed.
AI ReceptionistHappy to help with that. Can I get your name and the property address? I'll connect you with our team that works with new owners.
CallerThomas Okafor, 210 Thames Street.
→ sent to Business development
→ introduced as "Thomas Okafor, prospective owner, two-family in Groton"
→ new lead created in Connect CRM
Approved answers
Only what you've approved
Your team writes the facts it can share, in plain sentences. If something isn't on that list, the AI doesn't make it up.
Emergencies
Your definition of urgent
Spreading leaks, no heat in cold weather, no water, sewer backups, a door that won't lock. For fire, smoke, gas or injury, it tells the caller to hang up and call 911.
Spanish
English or Spanish
Callers press 2 to continue in Spanish. The call note records the language.
Limits
No balances, no promises
It won't discuss rent balances, late fees or payment plans. Those always go to a person.
Module · adds to Connect OS
Connect CRM
Win more owners, and keep track of every conversation.
Connect CRM is where your business development team works. Every prospective owner has a record with their properties, calls, emails and next step. Leads that come in by phone, website or referral all land in the same pipeline.
Bring your history with you. Past leads and calls from LeadSimple import with their dates, so nothing starts from zero.
Owner pipeline
Example dealsNew 4
Thomas OkaforTwo-family · Groton
L. BrennanCondo · Mystic
Talking 3
Sofia Marino4 units · New London
Proposal 2
Grant Family Trust6 homes · Waterford
Signed 1
R. ChenSingle-family · Niantic
Leads
Every lead source, one pipeline
Phone calls, web forms, BiggerPockets and referrals all arrive in the same place, tagged with where they came from.
Follow-up
Callbacks that don't slip
When the team is out, the AI Receptionist takes the owner's name, property and number and creates a callback task.
History
Import your past leads
Lead and call history from LeadSimple comes over with its original dates and sources.
Coming next
Jordan, the CRM assistant
An AI assistant inside the CRM that answers prospective owners' first questions and books a call with your team.
Module · adds to Connect OS
Connect AI Maintenance
Work orders that sort themselves out.
Residents report a problem by phone, text or the resident portal. Connect AI Maintenance asks the right follow-up questions, decides how urgent it is, and creates the work order with photos and details already attached.
Urgent jobs go straight to whoever is on call. Routine jobs go to the right tech or vendor. When the vendor's invoice arrives, the work order closes on its own.
Work orders · today
ExampleWO 1191Water through bathroom ceilingLighthouse Cottage B · reported by phone 2:14 AMEmergency
WO 1190No heat, second floor14 Bank St 2F · reported by textUrgent
WO 1188Dishwasher not draining14 Bank St 2F · assigned to vendorScheduled
WO 1182Replace smoke detector88 Ocean Ave · invoice receivedClosed
Intake
Phone, text or portal
However a resident reports it, the request becomes one work order on the unit's record.
Triage
Urgent first
The AI uses your company's own emergency list to decide what can't wait until morning.
Dispatch
To the right person
On-call staff for emergencies; the right tech or vendor for everything else, based on the property and the trade.
Closing
Closes when the work is done
Work orders close automatically when the vendor's invoice comes in. This part is already live in Connect OS.
Module · adds to Connect OS
Connect HR
Your team's records, kept private.
Connect HR keeps employee records and time off inside Connect OS, without opening them to the rest of the office. Being an admin doesn't give someone access to HR. Access is given person by person.
Because HR shares the same staff list as the rest of Connect OS, time off can feed straight into who's working and who should be called.
Time off · this week
Visible to HR only| Employee | Department | Dates | Status |
|---|---|---|---|
| Luis Moreno | Maintenance | Oct 14–15 | Approved |
| Priya Kaul | Owner services | Oct 17 | Requested |
| Dana Reyes | Leasing | Oct 20–24 | Approved |
Records
Employee records
Roles, departments and start dates in one place for each person.
Time off
Requests and approvals
Staff request time off; managers approve it; everyone sees who's out.
Privacy
HR is its own access level
Only people you name can open HR records. Admin rights alone don't include it.
Planned
Onboarding checklists
New-hire steps, from accounts to training, created and tracked automatically.
Module · adds to Connect OS and Connect Phone
Connect Texting
One texting inbox per team.
Texts to any business number go to a shared inbox for that team. Anyone on the team can read and reply, and can claim a conversation so two people don't answer at once.
Connect Texting keeps track of who has agreed to receive texts. A reply of STOP, REVOKE or OPT OUT takes effect the moment it arrives. Outgoing texts wait until morning during quiet hours.
Inbox · Leasing
3 openKim Patel 10:42Is 88 Ocean still available for June?
Renee Alvarez 09:15Thanks, the tech just left
(860) 555-0148 MonMissed call · text sent
Kim texted first · OK to reply
Hi, is 88 Ocean still available for June? Can we see it this weekend?Kim Patel · 10:42
It is! Here are this weekend's showing times and the listing link. Which works for you?Dana · Leasing · 10:47
Claimed by Dana Reyes
Missed calls
A text after every missed call
If nobody can answer, the caller gets a short text right away and can reply in writing.
Quiet hours
Nothing sent overnight
From 9 PM to 8 AM, outgoing texts wait. A manager can override with a reason, and the reason is saved.
A day on EPG Connect
What Connect OS does while your team works.
A typical weekday at a mid-sized office. Your hours, departments and teams are your own.
Everyone starts in their own department
Each person opens Connect OS to their department's home page: today's tasks, leases ending soon, open work orders and new leads.
Overnight voicemails, in one email
Each team gets one email with last night's voicemails, typed out, and who still needs a call back.
Renewals stay on track
Leases ending soon show on the department's home page, each with its renewal checklist and who owns it.
A new owner calls
The AI Receptionist takes their name and property and puts them through to business development. The lead is already in Connect CRM.
An inspection report files itself
The move-out report arrives from Zinspector by email and is attached to the unit's record.
A work order closes
The plumber's invoice arrives and the work order closes. The tenant's record shows the whole job, start to finish.
Quiet hours begin
Outgoing texts wait until 8 AM. Calls still go to whoever is on call tonight.
An emergency, handled
A guest reports a spreading leak. The AI Receptionist flags it, rings the on-call tech and then the maintenance lead, and posts an alert in Microsoft Teams.
Add-ons
Smaller extras for Connect OS and its modules.
Some of these are in daily use now. Others are being built or are planned for 2027. Each one is marked so you know which is which.
Daily voicemail email
One email per team each weekday at 8 AM with every new voicemail, typed out and linked to the caller.
Holiday closures
Set your holidays once. On those days, callers hear your closed message and emergencies still get through.
Microsoft Teams alerts
Emergencies, missed team calls and new voicemails post to the right Teams channel and @mention whoever is on call.
AI call summaries
A short written summary of every recorded call: who called, what they needed and what was promised.
Call recording with notice
Calls are recorded only after every caller hears the notice, which suits states like Connecticut where everyone on the call must be told.
Weekly call review
A Monday email listing calls the AI flagged for a second look: upset callers, unanswered questions and promised call-backs.
911 call alerts
When anyone dials 911 from the office phone system, the office is alerted and the call is logged.
Your logo in the app
After sign-in, the phone app shows your company's logo and colours. No separate app needed.
Caller details and click to call
Incoming calls show the caller's property, unit and open work orders. Click any phone number in Connect OS to call it.
Android app
The same calls, texts and alerts as the iPhone app, for teams on Android.
Desk phones
Yealink desk phones on the same lines and teams, for front desks that want a handset.
More languages
Portuguese and Haitian Creole for the AI Receptionist and for text replies.
Vendor updates by text
Send a job to a vendor by text, get their arrival time back, and keep the resident updated automatically.
Showing scheduler
Prospective tenants book a showing by text. Times come from each agent's schedule, and reminders go out on their own.
Monthly owner report
A note to each owner every month: calls about their property, work orders opened and closed, and how fast they were handled.
Inspection photos from the app
Photos, notes and voice memos from move-in and move-out inspections, saved to the unit from your phone.
Onboarding checklists
New-hire steps, from accounts to training, created and tracked for each new team member.
Owner proposal builder
Build a management proposal from the CRM with the property's rent estimate and your fee schedule filled in.
Trust and compliance
Built for an industry where the rules are real.
Property managers handle tenant data, owner money and emergency calls. We build the rules into the product so your team doesn't have to remember them.
Department access
Each department sees its own work
Records, calls and conversations belong to a department. People see the departments they're part of, and nothing else.
Private by design
HR stays separate
HR records are their own access level, granted person by person. Being an admin doesn't include it.
Audit log
Every change is recorded
Changes to contacts, consents, leads, calls and messages are logged with who made them and when.
Sign-in
Codes instead of passwords
Staff can sign in with an 8-digit code sent to their work email. There's no public sign-up; people join only when you add them.
Kari's Law · RAY BAUM'S Act
911 handled carefully
911 calls from the office send the office's registered address. Away from the office, the app tells the person to dial 911 from their own cell so responders get the right location.
TCPA · carrier registration
Texting with permission
Every text is recorded, so STOP always works. Consent history is kept in full and never edited after the fact.
Your brand
Your team sees your company's logo.
The Connect Phone app is one app in the App Store. After someone signs in, it switches to their company's logo and colours, and remembers them next time. Update your logo or colours and your staff see the change the next time they open the app. Try it with these sample companies.
EPG Connect
Available
Renee AlvarezIncoming · Residential2m
Voicemail"Hi, the dishwasher is…"14m
Kim PatelText · Leasing1h
Call back
CallsTextsTeamMe
Getting set up
How an office moves onto EPG Connect.
Connect OS goes in first. Modules follow, one at a time, each tested with real work before the next one starts. This is the order that worked in our own office.
Departments and people
We set up Connect OS with your departments and staff. Each person signs in once with a code sent to their work email.
Connect OS · week 1Your property data
Connect OS links to Rentvine or Guesty, and your owners, tenants, properties and leases come in automatically.
Connect OS · week 1Tasks and procedures
Your checklists and how-tos go into Connect OS, so the AI assistant and new staff can use them.
Connect OS · week 2Phones and texting
Your phone numbers move over from your current provider, and your business is registered with carriers for texting.
Modules · weeks 2–4Front door
You approve what the AI Receptionist can say and your emergency list. It answers a test line first.
Modules · week 3CRM, maintenance and HR
Past leads import into Connect CRM. Work orders and HR records move over as each module is turned on.
Modules · when you're ready
Plans
Start with Connect OS. Add what you need.
Every plan starts with Connect OS. Plans are priced per staff member. Phone numbers and phone usage are billed at cost. Pricing will be published with the 2027 release.
Connect OS Start here
Connect OS
Per staff member · announced 2027
- Department workspaces and access
- Owners, tenants, properties, leases and leads
- Rentvine and Guesty sync
- Tasks, workflows and knowledge base
- AI assistant, alerts and audit log
Add to Connect OS
Modules
Per module · announced 2027
- Connect Phone
- Connect AI Receptionist
- Connect CRM
- Connect AI Maintenance
- Connect HR
- Connect Texting
Everything
Connect Complete
Per staff member · announced 2027
- Connect OS
- Every module
- Every add-on marked "In use now"
- Setup and move-over support
Company profile
Made by property managers, for property managers.
We didn't set out to build software. We set out to run a better property management company.
EPG Connect is built by Experience Property Group, a property management company in New London, Connecticut. We manage long-term rentals, short-term rentals and homeowner associations, and handle brokerage, for owners across southeastern Connecticut.
In 2026 we looked at how our team spent its day. Most of it went to switching between systems that didn't talk to each other. So we built our own operating system, EPG Connect OS, and ran the office on it. Then we added the modules we needed most: a phone system, an AI receptionist, a CRM, HR and AI maintenance.
Every feature on this page started as a problem in our own office, and each one was tested on real work before anyone depended on it. That's still the rule.
In 2027 we'll open EPG Connect to other property management companies who want the same thing: one system for the whole office, fewer things falling through the cracks, and faster answers for owners and residents.
- Company
- Experience Property Group Inc.
- Core product
- EPG Connect OS
- Modules
- Connect Phone, AI Receptionist, CRM, AI Maintenance, HR, Texting
- Headquarters
- New London, Connecticut
- Industry
- Property management software
- Built for
- Property management companies with 15 to 100 staff
- In service
- Since September 2026, in our own office
- Availability
- Wider release in 2027
One system
Your team should open one place to do their job, not six.
Say what's true
Our AI says it's an AI. This page says what's built and what isn't.
Test it on real work
A feature isn't done until it has worked for our own team on a real day.
Keep it plain
We write for the leasing agent and the maintenance tech. If it needs a manual, we rebuild it.
Already using EPG Connect?
Sign in to your apps.
Sign in with your work email. One account works in both apps.
Questions
Things people ask us.
What do we buy first?
EPG Connect OS. It's the core of the platform and every module runs inside it. Most companies start with Connect OS, then add Connect Phone and the AI Receptionist.
Can we add modules later?
Yes. Modules can be added at any time. Because they share Connect OS's records and access, there's nothing to re-enter when you turn one on.
Can my company sign up today?
Not yet. EPG Connect is running in our own office while we finish what's on this page. We're opening it to other property management companies in 2027.
Do we have to replace our property management software?
No. Connect OS works with Rentvine and Guesty today, with more on the way. Your accounting and owner statements stay where they are.
Who can see our data?
Only people in your company, and within your company only the departments a record belongs to. HR records are separate and granted person by person.
Can we keep our phone numbers?
Yes. With Connect Phone, your numbers move over from your current provider. While that happens, a temporary number lets your team test with real calls.
Does the AI Receptionist pretend to be a person?
Never. It says it's an automated assistant in its first sentence, only shares what you've approved, and passes the caller to a person whenever it can't help.
Does it speak Spanish?
Yes. Callers who press 2 continue in Spanish. More languages are planned for 2027.
Does it work on Android?
Connect OS and the Connect Phone web app work in any modern browser. The iPhone app is live; the Android app is in development.
What's next
2027
EPG Connect OS is coming in 2027.
Until then, we're running our own office on it every day. When it's ready for yours, you'll hear about it here first.
No sign-up yetNo waitlistJust a lot of work getting done